Privacy Policy

1. Overview

FundiMtaani is a hyperlocal directory connecting Nairobi residents with independent tradesmen. We collect only the information needed to run the platform — listings, bookings, reviews and support — and we never sell your personal data to advertisers or third parties.

2. Information we collect

• Customers: name, phone number or email, estate, booking details (trade, date, notes), and reviews you submit.
• Fundis: full name, phone number, trade specialty, estates served, experience, rate card, a clear photo of yourself, and your National ID or Passport for identity verification.
• Automatically: basic technical data such as device type and pages visited, used only to keep the platform working and secure.

3. How we use your information

• To display verified fundi listings to residents searching for help.
• To enable bookings and direct contact between customers and fundis.
• To verify listings and moderate reviews against spam, fraud or abuse.
• To respond to support requests and improve the platform.

4. What we share (and don't)

• Public listings: a fundi's name, trade, estate, rates and reviews are visible to everyone — that's the point of a directory.
• Bookings: your contact details are shared with the specific fundi you book, so they can reach you.
• Never sold: we do not sell, rent or trade personal contact information to advertisers or data brokers.
• Verification documents: your National ID, passport and profile photo are used only to verify your identity. They are stored securely, are never shown publicly, and are never shared with, sold or given to third parties.
• Legal: we may disclose information if required by Kenyan law or a valid court order.

5. Storage & security

Account and booking data is stored securely with access limited to the platform operators. Verification documents are stored securely with access limited to the small team that reviews listings. We use reasonable technical safeguards, but no online service is 100% immune to breaches — if one ever affects your data, we will tell you promptly.

6. Cookies & on-device storage

We use standard browser storage (such as localStorage) to remember your theme preference and your saved/bookmarked fundis on your own device — that list never leaves your phone or computer. We do not run third-party advertising trackers.

7. Your rights

• Access & correction: view and update your details anytime from your Account page.
• Deletion: ask us to delete your account and personal data via the WhatsApp help desk — we'll confirm once it's done.
• Fundi listings: request removal or correction of your public listing at any time.

8. Children's privacy

FundiMtaani is intended for adults arranging household services. We do not knowingly collect data from children under 18.

9. Changes to this policy

We may update this policy as the platform grows. Material changes will be announced here with a new "last updated" date.

10. Contact us

For data requests, corrections or deletion, message our official WhatsApp help desk or use the Help Center.